The person making the booking must be over the age of 18 and be authorised on behalf of all persons they are booking for. 

Bookings are not considered definite and no obligation to provide services until full payment has been received by ORAYA. 

For reservations made four weeks or more before the start of the retreat a 30% deposit is required payable to ORAYA. 

For reservations made less than 4 weeks before the start of the retreat full payment is required to secure your place. 

Final payment of any remaining balance is payable 4 weeks before the start of your retreat. 

Cancellation Policy;

Once a booking has been accepted, refunds are subject to our cancellation policy.

Noice of cancellation must be notified via email to ORAYA by the person who submitted the booking form. Cancellation will take effect once notification is received and your booking will be released subject to the cancellation policy terms. 

A full refund will be given for cancellations received more than 28 days before your arrival date if you take the option to defer to an alternative booking date. 

A full refund will be given for cancellations received more than 28 days before your arrival date with a 15% charge should no alternative booking date be made.

If you cancel your booking 28 days or less before the start of booking, your payment will be forfeit and no refund will be paid in the event of cancellation or non-attendance by you.

If you unable to attend due to an emergency or travel ban you may change your dates with a 10% arrangement fee. However evidence of the emergency or travel ban maybe requested.

Our liability;

ORAYA accepts the responsibility for ensuring our services are provided to a reasonable standard as described. ORAYA reserves the right to cancel or reschedule retreats due to circumstances beyond our reasonable control. 

We are not responsible for the proportion and number of male/female guests in any one group. We are not responsible for any individual behaviour of any guest. 

We are not liable for loss or damage to your personal belongings. Activities on site and off site are undertaken at your own risk and are not liable for any injuries that you may incur. 

We do not accept liability for cancellations, delays or changes caused by terrorist threats, closure of airports, natural disasters, transport problems or unforeseen changes in personal circumstances or health epidemic. 

Your travel arrangements to ORAYA retreats are your responsibility and at your own cost. Travel insurance is not included and we strongly recommend that you obtain independent travel insurance. Please bring your policy with you in case of an emergency.

If you have a medical condition, serious or otherwise, you MUST inform us in writing at the time of booking. 
If you have a dietary allergy you must provide ORAYA your condition in writing. 

The minimum age of any participant is 18 unless otherwise agreed in writing at our discretion and there is no maximum age. 

Complaints;

We really value your feedback. Feel free to email your feedback and we will respond as quickly as possible. If you have a complaint please provide your phone number in your email as we would like to call you to resolve the issue.